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David Haslam argues that we need to acknowledge our ignorance if we want to improve health and social care. Admitting what we don't know is the first step to learning more.

Nick Black considers why we need to talk more about doing things differently in health and social care. Let's stop sitting on our hands and work to change our culture.

Jargon breeds jargon – if someone uses a term we don’t understand, the safer option is to repeat and reuse the term, to give the impression we know what we’re talking about.

In 2018 the GMC commissioned me to carry out qualitative research aimed at understanding how doctors in senior leadership roles approached the goal of sustaining and building positive workplace cultures.

A colleague has been looking after her mum with advanced dementia for some years now, and when recently we talked about our respective stress levels, she told me a story that got me thinking.

What’s a hyper-acute stroke unit got to do with maternity services? What can the roll-out of psychological therapies teach those leading STPs? What could a researcher counting strokes in London possibly gain from talking to a Danish hospital-designer?

What gets in the way of professional-client communication? What was it that stopped me saying to our accountant, “Sorry, I didn’t get that. Could you explain?” What was it that stopped my patients doing that to me?

There’s a lot of hype around artificial intelligence (AI). The discussions swing between AI killing off cancer to AI killing us via autonomous robots. These technologies are not science fiction, they are here now – in retail, finance, those recommendations you get on Amazon and Netflix.

Our event series with AbbVie UK, involving face-to-face and digital events with a host of interesting and inspiring speakers, has focused on the nitty gritty of how change happens.

Incivility between healthcare professionals is damaging. Rudeness impacts on the recipient in ways far greater than making them upset. It disrupts their ability to think, to work in a team and it impacts on their willingness to help others, it even impacts on the people they care for.