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We want our organisations to behave as living systems, but we only know how to treat them as machines. Many of us will not be returning to our old ways of working so Matthew Frost asks where are the opportunities to get intentional, analytical and specific about strengthening relationships?

Memory, learning, history, loss, curiosity, energy. These are not terms normally associated with NHS improvement. But our week-long Changing Healthcare conference provided a week of stimulating talks by service and clinical champions, researchers, and thought leaders. It provided different ways of thinking about the past and the present. Tara Lamont summarises some of the key lessons.

Want to spend a long time training for a job? Become a doctor - or an architect. I became a doctor, yet my job recently has involved quite a lot to do with buildings, and talking about buildings. So, what's that got to do with the day job?

Covid-19 has thrown us into the arms of new digital technology like little else before. Video conferencing for appointments is no longer a surprise, and the fact that Covid-19 tests (where available) should be booked online seems completely natural. While no one can deny that the rate of change in digital healthcare has increased, how much of this change is likely to remain with us long term?

World Patient Safety Day is marked on 17 September. The theme this year is health worker safety: a priority for patient safety. For Suzette Woodward,  improving patient safety is about focusing on the culture, conditions and values that enable people to work safely.  

A ‘feel good’ factor in a project may have a lot of appeal, but it is not as sustainable or useful as some solid evaluation findings. Measuring impact can be a challenge but here are three ways we find evidence that what we do is making a difference.

We are doing so many meetings and events digitally now, Lydia Paris reflects on how we have made them as accessible as possible. Here she shares her 10 top tips for an engaging and inclusive digital event.

The NHS and I have grown up together, changed together, matured together. I love the NHS, but let’s face it – just because you love something, or someone, doesn’t mean you can’t feel immensely irritated with it at times.

At Kaleidoscope improving health and care is why we’re here. Yet when we thought about how to join the chorus of thanksgiving for the NHS’s 72nd birthday, we had to pause. It might seem hard - even heretical - to stop and think, but our gratitude comes with some caveats.

What do we risk by not asking quite the right questions? Andrew Grey reflects on this week's ABC Chat with Kieron Boyle, Chief Exec of Guy's and St Thomas' Charity.