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Our work
Our work

Designing a new learning network for NHS volunteering

We worked with HelpForce to design and support the running of a new learning network for NHS trusts. Aimed at sharing learning of volunteering, the scoping phase included a range of inputs and a network design report.

The challenge

HelpForce was formed in 2017 to work with hospitals and healthcare workers to create the future of volunteering within the NHS. As a new social enterprise, HelpForce sought to bring together NHS Trusts committed to improving the value volunteering could bring to their organisations. HelpForce wanted to create a new community based on sharing learning and improving together. However, these Trusts had worked little with each before, and there had only been variable formal shared learning in NHS volunteering previously.

Our approach

Kaleidoscope worked with HelpForce over six months to scope and then support the initial running of a new volunteering learning network. The scoping stage involved a series of interviews, webinars, face-to-face design events and case study analysis, all designed at constructing the firmest foundations for the network. Proposals included a network purpose and values, how best to structure face-to-face and digital events, an evaluation framework, measures to support network leadership, and how to work with partner organisations. Following a positive reaction to the proposals, Kaleidoscope supported the initial meetings of the network and knowledge transfer to the HelpForce team.


The network scoping report was agreed to without alteration by HelpForce’s leadership and Executive Committee, forming the basis of the network which is flourishing and expanding today. More information about the network can be found on the HelpForce website.

Our work

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