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Service design and change

We support organisations to take service changes from an idea to reality, to something that lasts.

Our approach to service design and change involves using the latest evidence-based insights into what makes change succeed or fail. The challenge isn’t the destination, it’s how you get there.

We can help you find the map, and then support you on your journey through service design and change.

Our services

Our service design and change experts can help you to:

  • align around a collective purpose, agree the challenges you want to solve and make a comprehensive case for change
  • empower teams to implement plans and embed sustainable change
  • co-design plans for service change and clinical pathway redesign and work with staff and patients to understand the opportunities.

Our experience

  • We worked with Cambridgeshire and Peterborough Sustainability and Transformation Partnership and five primary care networks to design a ‘digital first’ type 2 diabetes pathway. This has resulted in improved care for patients and more efficient processes for both patients and staff. This project was awarded the Best Consultancy Partnership with the NHS at the HSJ Partnership Awards.

What our clients say

“The digital diabetes project has been really ambitious in changing the way we transform care for patients with type 2 diabetes – I’m really impressed by Kaleidoscope’s commitment to managing the complexity and getting results.”

Rozelle Kane, Clinical Lead for Digital and Innovation, Cambridgeshire and Peterborough STP

Could we help you?

If you’d like to talk to us about how we could support service design and change in your organisation, get in touch.

 

About us